E-commerce Operations Coordinator

About the Role

Our client is seeking a meticulous and organized E-commerce Operations Coordinator to join their team in Sunderland . This role is crucial for ensuring the smooth and efficient execution of all online sales activities, from order processing to fulfillment. You will work closely with the logistics, customer service, and marketing departments to maintain high standards of operational excellence and customer satisfaction. This position requires a proactive individual who thrives in a fast-paced, hands-on environment, dedicated to optimizing the e-commerce workflow.

Key Responsibilities

• Process and manage online orders accurately and efficiently using the e-commerce platform.
• Coordinate with the warehouse and shipping partners to ensure timely dispatch and delivery of orders.
• Monitor inventory levels and communicate discrepancies to relevant departments.
• Respond to customer inquiries regarding order status, shipping, and returns in a timely and professional manner.
• Assist in the management of product listings and website content for accuracy and appeal.
• Identify and troubleshoot operational issues, implementing solutions to improve efficiency and reduce errors.

Requirements

• Previous experience in e-commerce operations , logistics, or a related administrative role.
• Strong organizational skills and attention to detail are essential.
• Proficiency with e-commerce platforms and order management systems.
• Excellent communication and problem-solving abilities.
• Ability to work effectively both independently and as part of a team in a physical location .
• Familiarity with inventory management principles.

Benefits

• Competitive salary based on experience.
• Opportunity to be part of a dynamic and growing retail business.
• On-site training and development opportunities.
• Employee discount on company products.
• A supportive and collaborative team environment.