Open roleExternal
E-commerce Operations Specialist
- manchester, greater manchester, M1 1AA, United Kingdom
- Permanent·Remote
- Full time
- £30,000 - £30,000 Per Annum
Job Description
About the Role
Our client is seeking a proactive and detail-oriented E-commerce Operations Specialist to manage their online sales channels remotely. This role is crucial for ensuring a seamless customer journey from browsing to delivery, optimizing the online store's performance and customer satisfaction. Working from your own location, you will be instrumental in managing online orders, coordinating with fulfillment partners, and enhancing the digital shopping experience for customers across the UK. This position offers the flexibility of remote work combined with the challenge of managing critical e-commerce functions.
Key Responsibilities
- Manage and process all incoming online orders efficiently and accurately.
- Coordinate with third-party logistics providers to ensure timely and cost-effective order fulfillment and shipping.
- Monitor online inventory levels and update product information on the e-commerce platform.
- Respond to customer inquiries and resolve issues related to online orders, shipping, and returns promptly.
- Analyze sales data and website performance metrics to identify areas for improvement.
- Collaborate with marketing teams to ensure promotional campaigns are effectively executed online.
Requirements
- Experience in e-commerce operations, order fulfillment, or a related online retail role.
- Strong understanding of online sales platforms and inventory management systems.
- Excellent communication and organizational skills, with a high level of attention to detail.
- Ability to work independently and manage time effectively in a remote setting .
- Proficiency in using e-commerce software and online communication tools.
Benefits
- Fully remote working arrangement with flexible hours.
- Competitive salary commensurate with experience.
- Opportunities to contribute to the growth of an online retail business.
- Professional development support and access to online training resources.
- A supportive virtual team environment focused on collaboration and efficiency.