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E-commerce Operations Specialist
- leeds, west yorkshire, LS1 1UR, United Kingdom
- Permanent·Remote
- Full time
- £32,000 - £32,000 Per Annum
Job Description
About the Role
Our client is looking for a meticulous and proactive E-commerce Operations Specialist to join their fully remote team, supporting their retail operations nationwide. This role is critical for ensuring the smooth and efficient execution of online sales, from order processing to fulfillment and customer query resolution. You will be responsible for maintaining the integrity of the e-commerce platform, optimizing operational workflows, and contributing to a seamless online shopping experience for customers across the UK. This is an excellent opportunity for an organised individual seeking a rewarding remote career.
Key Responsibilities
- Manage and oversee the end-to-end e-commerce order fulfillment process, ensuring accuracy and timeliness.
- Monitor online inventory levels and coordinate with warehouse teams to prevent stockouts or overselling.
- Respond to customer inquiries and resolve issues via email, chat, and phone in a professional and timely manner.
- Update product listings, pricing, and promotional content on the e-commerce website.
- Analyze website performance metrics and identify areas for operational improvement and efficiency gains.
Requirements
- Proven experience in e-commerce operations, online order management, or a similar online retail role.
- Strong understanding of e-commerce platforms and CRM systems.
- Excellent organizational skills and the ability to manage multiple tasks simultaneously in a remote setting.
- Exceptional written and verbal communication skills for effective customer interaction.
- A proactive problem-solver with a keen eye for detail and a commitment to customer satisfaction.
Benefits
- Competitive salary commensurate with experience.
- Fully remote work arrangement, offering flexibility and work-life balance.
- Access to online training and professional development resources.
- Contribution to company-wide performance bonuses.
- Opportunity to be a key player in a growing online retail division, impacting customers across the UK.