E-commerce Operations Specialist

About the Role

Our client is seeking a meticulous and proactive E-commerce Operations Specialist to join their vibrant team in Newcastle upon Tyne . This role is crucial for ensuring the smooth and efficient running of online sales channels, from product listing to order fulfillment and customer service. You will play a key part in optimizing operational workflows, enhancing the customer journey, and contributing to the overall success of the e-commerce business. The hybrid nature of this role offers a blend of collaborative office-based work and focused remote productivity, ensuring a balanced and engaging work experience.

Key Responsibilities

• Manage and optimize product listings across various e-commerce platforms, ensuring accuracy, compelling descriptions, and high-quality imagery.
• Oversee order processing, inventory management, and fulfillment logistics to ensure timely dispatch and delivery.
• Monitor stock levels and coordinate with suppliers to prevent stockouts and manage inventory efficiently.
• Respond to customer inquiries and resolve issues related to orders, shipping, and product information in a timely and professional manner.
• Analyze sales data and operational performance metrics to identify areas for improvement and cost optimization.
• Assist in the implementation of new e-commerce strategies, features, and platform updates.

Requirements

• Previous experience in e-commerce operations , online merchandising, or a similar role.
• Familiarity with e-commerce platforms (e.g., Shopify, Magento, Amazon Seller Central).
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
• Excellent problem-solving abilities and customer service orientation.
• Proficiency in using spreadsheets (e.g., Excel, Google Sheets) for data analysis and reporting.
• Good communication skills, both written and verbal.

Benefits

• Competitive salary package with opportunities for review.
• Hybrid work model combining office and remote flexibility.
• Contribution to a growing and dynamic e-commerce business.
• Employee discounts on company products.
• Supportive team environment with opportunities for skill development.