E-commerce Social Media Specialist

About the Role

Our client is seeking a proactive and creative E-commerce Social Media Specialist to join their dynamic marketing team. This role is instrumental in executing daily social media activities that support our e-commerce initiatives. You will be responsible for content scheduling, community engagement, and assisting in the development of campaigns that enhance brand awareness and drive online sales. The ideal candidate is passionate about social media, understands the nuances of online retail, and is eager to contribute to a growing brand in the bustling city of Birmingham . This is a fantastic entry point for someone looking to build a career in digital marketing within the thriving e-commerce sector.

Key Responsibilities

• Schedule and publish engaging content across all designated social media channels, ensuring consistency in brand voice and messaging.
• Monitor social media conversations, respond to comments and direct messages, and escalate customer service issues as needed.
• Assist in the creation of social media content, including graphics, short videos, and compelling copy.
• Track and report on key social media metrics, such as engagement rates, reach, and follower growth.
• Support the Social Media Manager in the execution of integrated marketing campaigns.
• Conduct research on industry trends, competitor activities, and emerging social media platforms.

Requirements

• 1-2 years of experience in social media management or a related marketing role, preferably within e-commerce.
• Familiarity with major social media platforms (Facebook, Instagram, Twitter, LinkedIn, TikTok).
• Basic graphic design skills and experience with tools like Canva or Adobe Spark.
• Strong written and verbal communication skills.
• An understanding of social media analytics and reporting.
• Ability to work effectively in a team environment and manage multiple tasks simultaneously.

Benefits

• Competitive starting salary with opportunities for review.
• On-site working environment in a central Birmingham location.
• Access to company product training and industry workshops.
• Generous staff discount on all company products.
• A supportive team culture that encourages professional growth and development.