E-commerce Specialist

About the Role

Our client is seeking a proactive and versatile E-commerce Specialist to enhance their online retail presence from their operations hub in Norwich . You will play a key role in managing and optimizing the e-commerce platform, driving sales, and ensuring a seamless customer experience. This position requires a blend of technical understanding, marketing acumen, and operational awareness. You will collaborate with various departments to execute strategies that boost online revenue and brand engagement, benefiting from a hybrid work model that balances office collaboration with remote flexibility.

Key Responsibilities

• Manage and optimize product listings, including descriptions, imagery, pricing, and inventory across the e-commerce platform.
• Develop and execute online marketing campaigns, including email marketing, social media promotions, and paid advertising initiatives.
• Analyze website performance data, sales trends, and customer behavior to identify opportunities for growth and improvement.
• Coordinate with fulfillment and customer service teams to ensure efficient order processing and customer satisfaction.
• Conduct market research and competitor analysis to stay ahead of industry trends and identify new product or marketing opportunities.
• Troubleshoot and resolve any issues related to the e-commerce website or online operations.

Requirements

• Proven experience in an e-commerce or online marketing role.
• Proficiency with e-commerce platforms (e.g., Shopify, Magento) and analytics tools (e.g., Google Analytics).
• Strong understanding of digital marketing channels, including SEO, SEM, social media, and email marketing.
• Excellent analytical and problem-solving skills, with a keen eye for detail.
• Effective communication and collaboration skills, with the ability to work across different teams.
• Experience in content creation or copywriting for online platforms is advantageous.

Benefits

• Competitive salary based on skills and experience.
• Hybrid working model offering a blend of office-based and remote work flexibility.
• Opportunities for professional development and learning within the e-commerce sector in Norwich .
• Employee discount on company products.
• A supportive and team-oriented work environment.