E-commerce Specialist

About the Role

Our client is seeking a versatile and motivated E-commerce Specialist to join their team in Oxford . This role is crucial for managing and optimizing the online sales channel, ensuring a smooth customer experience from browsing to checkout. You will be involved in various aspects of e-commerce, including website management, product listing optimization, promotional activities, and customer support. This is an exciting opportunity for someone passionate about online retail to grow their career within a supportive and dynamic company, contributing directly to the success of our digital storefront.

Key Responsibilities

• Manage and update product listings on the e-commerce platform, including descriptions, pricing, and imagery.
• Coordinate and execute online promotions, discounts, and marketing campaigns to drive sales.
• Monitor website performance, user experience, and conversion rates, identifying areas for improvement.
• Assist in managing customer inquiries and resolving issues related to online orders and website functionality.
• Analyze sales data and website analytics to provide insights into customer behaviour and purchasing trends.
• Collaborate with the marketing team to ensure brand consistency and effective campaign execution across the website.

Requirements

• 1-3 years of experience in an e-commerce role or a related field.
• Familiarity with e-commerce platforms (e.g., Shopify, Magento) and online merchandising principles.
• Good understanding of website analytics and reporting tools.
• Strong organizational skills and attention to detail.
• Excellent communication and customer service skills.
• Ability to work effectively within a team environment at our Oxford location.

Benefits

• Competitive starting salary.
• Opportunity for career growth within the e-commerce sector.
• Comprehensive benefits package including health insurance.
• Paid time off and company holidays.
• A collaborative and engaging work environment.