E-commerce Specialist

About the Role

Our client is seeking a versatile and knowledgeable E-commerce Specialist to enhance their online sales operations. This role involves managing and optimizing various aspects of their e-commerce platform, including product listings, website content, and promotional activities. You will play a key part in ensuring a seamless customer experience and driving sales growth. Based in the historic city of Oxford , this position offers a hybrid work arrangement, blending remote convenience with essential in-office collaboration.

Key Responsibilities

• Manage and update product listings on the e-commerce platform, ensuring accuracy in descriptions, pricing, and inventory information.
• Develop and implement effective promotional strategies, including discounts, bundles, and seasonal campaigns, to drive sales.
• Monitor website performance and user experience, identifying areas for improvement in navigation, content, and checkout process.
• Collaborate with marketing teams to execute online advertising and social media campaigns, ensuring alignment with e-commerce goals.
• Analyze sales data and website traffic to identify trends, customer behavior patterns, and opportunities for optimization.
• Provide customer support for e-commerce related inquiries, ensuring a high level of customer satisfaction.

Requirements

• Proven experience in e-commerce management or a related digital marketing role.
• Familiarity with e-commerce platforms (e.g., Shopify, WooCommerce) and content management systems.
• Strong understanding of SEO principles and best practices for online product listings.
• Excellent analytical skills with the ability to interpret sales data and website metrics.
• Good communication and customer service skills.
• Ability to manage multiple tasks and prioritize effectively in a dynamic environment.

Benefits

• Competitive salary and potential for performance bonuses.
• Hybrid working model offering flexibility.
• Opportunity to work within a reputable organization in the academic hub of Oxford .
• Access to professional development and training programs.
• Employee discounts and other company perks.