Emergency Control Room Operator

Overview

Pinnacle Group is looking for an Emergency Control Room Operator to ensure the safety and security of our properties and sites and play a vital part in keeping people, property, and information safe. You will join our Workplace Security Teams based at Carrington, Manchester M31P. This is a permanent role working an average of 42 hours per week on 12‑hour shifts, following a 4 on 4 off pattern with 2‑day and 2‑night shifts (6:00–18:00 / 18:00–6:00) on a rolling rota. A shift allowance of £217 per month is provided, and overtime is available at 1.5× the normal rate.

Key Responsibilities

• Meet and greet visitors, staff and contractors and manage the control room environment.
• Monitor CCTV and conduct patrols.
• Communicate continuously with on‑site security officers, providing guidance and relaying response requirements.
• Act as a key member of the incident management team, working closely with safety team leaders.
• Monitor and respond promptly to alarms, emergencies and incidents, taking appropriate action to mitigate risks.
• Coordinate with local authorities, including police and emergency healthcare services in the event of an emergency.
• Prepare detailed and accurate incident reports, logging all security‑related activities and occurrences.
• Operate a telephone switchboard and use client software in the control room.

Qualifications & Requirements

• Valid SIA Badge – SG or DS Licence.
• Valid CCTV Licence.
• Access to own transport due to location.
• Must hold a UK Manual Driver's Licence due to driving company vehicles.
• Strong, clear communicator (radio control skills required).
• Must be able to use and understand the Phonetic Alphabet.
• Full 5‑year UK‑checkable work history.

Benefits

• Statutory benefits: sick pay, maternity/paternity leave, pension scheme, and annual leave.
• Flexible working arrangements.
• Employee Assistance Programme.
• Personal development plans.

If you are committed to providing a secure environment and have a strong sense of responsibility, we would love to hear from you.

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