Empathetic Complaints Specialist

Accent housing in Peterborough is seeking a Complaints Resolution Partner to join our busy Complaints team. You will investigate issues thoroughly, work with contractors and internal teams, and craft clear, empathetic responses to reflect fairness and professionalism.

In a fast-paced, regulated environment you will manage multiple cases, meet timescales, stay compliant with Housing Ombudsman requirements, and contribute to service improvements that reduce repeat complaints.

#J-18808-Ljbffr