Empathetic Customer Care Specialist - Escalations

Moneybox is seeking a compassionate Customer Care Executive to join our small but mighty team. You’ll handle escalations, support vulnerable customers, and manage bereavement cases with empathy, while collaborating with other customer-facing teams to improve service.

You’ll need excellent communication, maturity, and the ability to de-escalate while delivering timely, accurate responses. A1 year of customer care experience is desirable; we offer hybrid London office and home-based work with a

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