Frontline Customer Escalations Specialist

Mercedes-Benz Financial Services in the United Kingdom is seeking a Customer Escalations Specialist in Milton Keynes to act as a front-line contact for customers expressing dissatisfaction, listening, understanding and resolving concerns informally where possible.

The role requires clear, empathetic communication, accurate recording of issues, and decisive escalation when needed, with a focus on consumer duty, FCA guidelines and maintaining high customer experience.

#J-18808-Ljbffr