Entry Level Customer Service Representative

Entry Level Customer Service Representative

Location: Colchester, Essex

No experience? No problem. If you’re friendly, reliable and ready to learn, our client in Colchester will teach you everything you need to start a career in customer service, and give you a clear route into management within six months.

About the opportunity Our client is a Colchester-based business that looks after customers across Essex. They hire for attitude and train for skill, which is why so many of their team started with no experience at all.

What you’ll be doing

• Greeting customers face to face and making a great first impression

• Getting to know what each customer needs and finding the right solution

• Explaining products and services in plain, simple terms

• Dealing with questions and concerns quickly and politely

• Keeping customer records accurate and up to date

• Working closely with your team to hit daily goals

Your earnings This role offers performance-related pay, with on-target earnings of £570 – £700 per week. You’ll be rewarded for the effort you put in, and your trainer will show you exactly how to reach your targets.

Where this role can take you

• Weeks one to four: full training, shadowing experienced team members, then working with customers on your own

• Month three: a confident representative, building strong results week after week

• Month six: working towards a managerial position, starting to train and support new starters

What you’ll need

• A friendly, approachable personality

• Good listening and communication skills

• A reliable, hard-working attitude

• The drive to progress

• The right to work in the UK on a full time basis, we are unable to accept student Visas

If you’ve had a Saturday job, worked in a pub, café or shop, played in a team or done any volunteering, you already have the basics this role builds on.

The perks

• Full training from your first day

• Weekly one-to-one coaching

• A clear, structured route into management

• A welcoming team where your hard work gets noticed

• Customer service and leadership skills that stay with you for life

How to apply Click apply and one of our consultants will be in touch for a quick, informal chat about the role. No cover letter needed.

customer service representative, customer service, entry level, customer care, customer support, face-to-face, communication skills, no experience needed, full training, performance-related pay, management progression