Estate Manager

Location: South East London
Working Hours: Monday - Friday, 8:30am - 4:30pm

About the Role
We are recruiting for an experienced Estate Manager with a strong Facilities Management background to oversee the day-to-day operations of a large residential development in South East London.

This is a hands-on management role requiring strong technical knowledge, excellent leadership skills and experience managing building maintenance, contractors, health & safety compliance and estate operations.

The successful candidate will be confident managing both hard and soft services, ensuring the development is maintained to a high standard while delivering excellent service to residents.

Key Responsibilities
Estate & Facilities Management:

• Oversee daily estate operations, ensuring all communal areas, facilities and building services are maintained to a high standard.
• Manage hard and soft FM services, including planned preventative maintenance (PPM), reactive repairs and contractor performance.
• Carry out regular inspections of M&E systems, plant rooms, communal areas and external spaces.
• Coordinate maintenance works, ensuring issues are identified and resolved efficiently.
• Manage suppliers, maintenance stock and operational resources.

Health, Safety & Compliance

• Take responsibility for site health & safety, statutory compliance and associated documentation.
• Manage RAMS, COSHH assessments, Permit to Work systems and contractor compliance.
• Ensure all works are completed safely, inspected and signed off.
• Support building safety inspections, audits and risk assessments.
• Maintain knowledge of relevant legislation, including the Building Safety Act and residential property regulations.

Contractor & Project Management

• Oversee contractors delivering maintenance, repairs and improvement works.
• Support and manage M&E projects, refurbishments and planned maintenance programmes.
• Monitor project progress, budgets and deadlines, ensuring works are delivered to the required standards.

Team & Resident Management

• Lead and supervise on-site teams, ensuring high performance and service standards.
• Manage staff rotas, training, performance and daily responsibilities.
• Handle escalated resident queries and complaints professionally.
• Work closely with senior management to maintain smooth estate operations.

Budgets & Reporting

• Monitor maintenance expenditure and assist with budget management.
• Identify opportunities to improve operational efficiency and control costs.
• Prepare management reports, compliance records and operational updates.

Experience & Qualifications

• Proven Facilities Management experience is essential, ideally within a large residential estate or complex development.
• Strong technical knowledge of M&E systems, building maintenance and statutory compliance.
• Experience managing hard and soft FM services, contractors and on-site teams.
• Good understanding of health & safety legislation, RAMS, COSHH and Permit to Work procedures.
• Experience overseeing maintenance projects, budgets and operational reporting.
• Knowledge of the Building Safety Act, Landlord & Tenant legislation and relevant industry guidelines.
• IOSH or NEBOSH qualification is essential.
• Strong communication, organisational and IT skills.
• Previous experience within residential property management would be advantageous.

About You
We are looking for a proactive, hands-on Estate Manager who is confident managing the technical and operational aspects of a residential development.

You will be organised, approachable and comfortable leading teams, managing contractors and resolving day-to-day challenges. A strong focus on building safety, compliance and customer service is essential.