Experience Parts Advisor

Job Title

Spare Parts Advisor

Reporting To

Aftersales Commercial Manager

Hours

40 hours per week, Monday to Friday, with standard working hours between 7:30am and 5:00pm.

Salary: £30,000 starting, rising to £31,200 after probation

Occasional flexibility may be required to meet operational demands.

Role Summary

The Spare Parts Advisor is responsible for supporting customers and colleagues with the identification, sourcing, and supply of replacement parts and related products. The position plays a key role in ensuring accurate order fulfilment, effective stock control, and a high standard of customer service. During periods of increased demand, the role may also provide support within dispatch and warehouse operations.

Key Responsibilities

Provide expert support to customers and internal teams by accurately identifying and supplying required replacement parts. Review customer requirements and recommend appropriate solutions, advising on availability, pricing, lead times, and suitable alternatives. Work closely with service, maintenance, and workshop teams to ensure parts are available when needed for repair and servicing activities. Assist with the classification and maintenance of parts data for specialist customer contracts. Identify components using technical documentation, digital catalogues, engineering drawings, and supplier information. Prepare and process quotations, orders, returns, credits, and warranty-related documentation accurately through business systems. Source specialist or non-stock items from approved domestic and international suppliers. Support stock control activities, including inventory checks, audits, replenishment planning, and stock accuracy initiatives. Maintain accurate records of transactions and documentation in line with established procedures. Deliver excellent customer service through prompt responses and regular updates regarding orders, deliveries, and backorders. Assist warehouse operations during busy periods, including receiving goods, picking, packing, and despatch activities. Carry out administration associated with the parts function to ensure efficient customer support and order processing. Identify opportunities to increase revenue through the promotion of consumables, maintenance kits, additional products, and value-added services. Build and maintain strong working relationships with customers, suppliers, manufacturers, and colleagues. Comply with quality standards, health and safety requirements, and continuous improvement initiatives at all times.

Skills, Experience & Qualifications

Essential

Previous experience within a parts, components, or materials environment, ideally within industrial, engineering, automotive, or manufacturing sectors. Strong customer service focus. Ability to work independently and manage priorities effectively. Comfortable working to deadlines in a fast-paced environment. Good working knowledge of Microsoft Office applications. Experience with ERP systems is advantageous. Strong communication and relationship-building skills. High level of accuracy and attention to detail. Ability to manage multiple tasks simultaneously.

Personal Attributes

Professional and reliable approach. Strong work ethic and commitment to achieving results. Confident communicator. Excellent attention to detail. Able to engage effectively with people at all levels. Calm and effective under pressure. Flexible and adaptable approach. Practical and solution-focused mindset. Positive attitude and willingness to exceed expectations. Organised with strong problem-solving skills. Self-motivated and capable of managing workloads independently. Collaborative team player with a hands-on approach.

Additional Information

This role description outlines the primary duties and responsibilities associated with the position. Duties may evolve over time to meet operational requirements, and employees may be asked to undertake other reasonable tasks within their capability.

22 days annual leave, increasing to 25 days with length of service.Private healthcare funded by the company. Company pension scheme with employer contributions. Critical illness cover and life assurance. Company sick pay scheme. Employee Assistance Programme (EAP). Free on-site parking and complimentary refreshments. Regular social events and team activities throughout the year.Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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