Express and Courier Manager

Freightserve recruitment are looking for a Courier Express Manager for a well-established Freight Forwarder based in the Heathrow area. Daily Duties and Responsibilities:-

• Managerial responsibility for customer service delivery to Express and Courier department Client base
• Management of Express / Courier Customer Service Teams, including staff development and resource planning
• Managing up to 20 staff.
• Follow up and resolve any negative feedback re operational issues / customer service concerns raised by the customer
• Responsibility for Gross Profit analysis, and Sales Invoicing / Job costing accuracy
• To promote business development, ensuring all opportunities from existing business is followed up through telephone sales, prospect sales site visits and quotations.
• Contribute to ongoing operational development and cost saving measures
• Identify areas of operational improvement by reviewing processes regularly.
• Keep up to date with Express / Time Critical and Courier market trends, and industry news.
• Establish, Manage and Maintain Internal and External Relationships.
• To ensure internal processes and client’s operational requirements are fully documented within SOPs.
• Managing Implementation for new business
• Training for new staff on operational and account procedures
• Ensure all HMRC entry regulations are met, through self-auditing of Import entries Skills required:-
• Must have customs knowledge of Imports and Exports
• AOG / Time critical knowledge would be an advantage Working hours are; Monday-Friday 9am - 5.30pm As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry