F&B Bookings and Experience Coordinator

As the first point of contact for many of our guests, you will be responsible for managing bookings and reservations, handling larger Food & Beverage enquiries and proactively contacting guests to ensure every experience is tailored and memorable. You will oversee deposits and reconciliations, maintain accurate booking records and work closely with the operational teams to maximise sales opportunities and deliver exceptional service. Alongside guest-facing responsibilities, you will support the wider Food & Beverage team with maintaining training documentation and ensuring food and beverage specifications are accurate and up to date, helping to drive consistency and excellence across our outlets. You may also be required to complete additional administrative duties to support the smooth and efficient operation of the department. Experience of using reservations platrforms OpenTable, Tagvenue, DesignMyNight and WeddingDates are desirable.

Responsibilities

• Ensure the smooth administration of the F&B department, handling bookings and managing reservations.
• Maximise sales opportunities and contribute positively to the growth and success of the department.
• Communicate efficiently with the Operations team, ensuring seamless coordination of logistics and services.
• Nurture and maintain strong relationships with both corporate and agency clients to ensure exceptional experiences.
• Collaborate closely with the F&B department to ensure day-to-day operations run smoothly and strategically.

Job Overview

We are excited to offer the opportunity for a F&B Bookings and Experience Coordinator to join our team. The ideal candidate will have excellent and professional communication skills, with strong planning abilities and a proactive attitude. This role is perfect for someone who thrives in a dynamic, fast-paced environment and is eager to contribute to the success of the F&B department.

Exceptional customer service and communication skills in English, both written and verbal.

Candidate Profile

• A team-player with excellent organisational skills and the ability to work proactively.
• A self-starter who is committed to achieving success in a fast-paced luxury environment.
• A keen understanding of the sales process and ability to positively contribute to revenue.
• Experience with reservations platforms, including OpenTable, Tagvenue, DesignMyNight and WeddingDates desirable.

Company Culture

The Red Carnation Hotel Collection is proud to be recognised as an industry leader in hospitality and people development. We were named Best Employer at the 2025 Cateys and received the prestigious AA's Hotel Group of the Year award for 2024. We are especially proud of our dedication to developing our people, having received the Princess Royal Training Award three times (2017, 2020, and 2023) from HRH The Princess Royal and City & Guilds. Our commitment to excellence has earned us multiple accolades including Top Employer in the United Kingdom for both 2024 and 2025, a certification of our outstanding employee conditions and commitment to workplace excellence and Sustainable Business (2023) at The Cateys. The Chesterfield Mayfair Hotel is a four-star boutique hotel in the heart of exclusive Mayfair. Some of its features include 107 bedrooms as well as seven different event spaces, a Butler's Restaurant, a Terrace Bar, Stanley's Rooftop Bar, and a Conservatory, where we offer our guests a welcoming, friendly atmosphere and exquisite food and drink. Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We electronically scan and store a copy of your passport/visa and/or ID card to gain a clear indication of the authenticity of the document and establish the "Right to Work" in the UK.

Location & Employment Details

• London
• £36,000 OTE per annum, plus other exciting benefits and perks!
• Full time
• Luxury hotel in London

Benefits & Perks

• Holiday allowance starting at 28 days and increasing with length of service to 36 days.
• Nutritious free meals on duty.
• Award winning L&D programmes, with over 80 individual courses available, from foundation skills to leadership skills.
• Excellent development opportunities with 80% of our managers being home-grown.
• Two paid volunteering days each year, so we can give back to our communities.
• Access to the Employee Assistance Programme through our partners at Hospitality Action.
• Monthly tea parties and annual social events, including boat parties and festive events for your little ones.
• Complimentary quality uniform and dry-cleaning services.
• Vibrant hotel recognition events and hotel-based incentives, including Employee of the Month and Manager of the Quarter.
• Enhanced maternity pay of 13 weeks, fully paid.
• Enhanced paternity pay of 2 weeks, fully paid.
• £800 baby payment to support you and your baby with the essentials.
• Fantastic recommend a friend bonus scheme worth up to £600.
• Cross-departmental training available within your property, because we know you're a curious individual.
• 50% off on food and 25% off on beverages in selected Red Carnation Hotels F&B outlets.
• Discounted accommodation rates at Red Carnation Hotels in the UK, Ireland, Guernsey, Geneva and South Africa!

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