F&B Operations Manager

Contract: Full Time
Payment: Salaried
Salary: £38000 per annum

The Kingsley by Thistle is a classic Edwardian hotel, near Covent Garden, Holborn and Oxford Street. The Kingsley has been awarded 4-star status and has 129 bedrooms and seven meeting rooms. The team is relatively small and close-knit in keeping with the property's combination of modern comforts and historic charm.

What you'll be doing

As F&B Operations Manager, you bring energy, adaptability, and a hands-on approach to each day, ensuring smooth operations across all Restaurant, Meetings & Events areas, Breakfast, and In-Room Dining. No two days are the same, and you will lead a dynamic team with creativity, focusing on excellent guest experiences and maintaining the high standards our guests expect. Your role is pivotal in fostering positive client relationships, promoting our M&E spaces, and driving future business through return guests in our outlets.

In this role, you will work closely with both the events, sales and front of house teams to ensure clear communication, exceptional service, above all, memorable dining experiences. Responsible for recruitment, training, and development, you will shape a collaborative, engaging, and inclusive team environment. You will manage department budgets, forecast sales and revenue, and keep an eye on trends to spot new opportunities, all while aligning with the F&B Director/Hotel Manager to create a workplace that values every team member's contributions.

What you'll bring

We seek a bold, adaptable, and real leader who is passionate about delivering excellence and creating memorable guest experiences:

• A hands-on leadership style with the ability to inspire, coach and develop high-performing teams.
• Strong operational knowledge across Food & Beverage, including restaurants, bars, breakfast, Meetings & Events, and in-room dining.
• Commercial awareness with experience managing budgets, forecasting revenue and identifying opportunities to grow the business.
• Excellent organisational skills and attention to detail, with the ability to manage multiple operations effectively.
• Strong communication and collaboration skills, building positive relationships across departments.
• A passion for delivering exceptional guest experiences and maintaining consistently high service standards.
• The ability to remain adaptable in a fast-paced environment, balancing operational priorities while leading with professionalism and enthusiasm.

What you'll get in return

As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we'll take care of you at every step of your journey so that you can take care of our guests.

In fact, we're so committed to this that our 'People Promise' sets out how you can expect us to support you at every step of your application and your career with us. Whether that's your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.

Career Development & Growth - We're here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.

Financial Wellbeing - You work hard, so we'll always help your money work hard for you! Some of the great things you can take advantage of include:

• Wage Stream - You'll be paid monthly, but have access to your earned salary before payday should you need it
• Discounts & Perks - Savings on 1000's of retailers, dining, hotel stays, and much more for you and those close to you
• Refer a Friend - Earn up to £1000 when friends join our team
• Interest-Free Loans - Season ticket loans to make commuting easier

Mental & Physical Well-being - We're here to support your well-being, whenever and wherever you need it.

• On-Site Mental Health First Aiders
• 24/7 Employee Assistance Line - Free, confidential advice
• Be Well Platform - Our Online fitness and wellness resources
• Gym Discounts & Cycle to Work Scheme

Recognition & Community - We're proud of everything we achieve, so we always celebrate our extraordinary team and culture.

• 'Wonderful People' Awards - Monthly, quarterly, and annual recognition
• Social & Seasonal Events - Fun, inclusive celebrations
• People Council - A platform for every voice
• Paid Volunteering Days - Give back to causes close to you

At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.

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