Facilities Helpdesk Coordinator - Customer-Centric FM Ops

Johnson Controls is seeking a proactive Customer Services professional to join the Facilities Management Helpdesk as a Coordinator in Manchester. You will be the central contact point for FM partnerships, handling enquiries across phone, email, and digital channels to ensure smooth operations and high customer satisfaction.

You will resolve issues at first contact where possible, collaborate with internal teams to troubleshoot, and monitor KPIs and SLAs to drive continuous service improvement.

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