Facilities Helpdesk Coordinator

Helpdesk Coordinator - Facilities Management

Based In Hagley

£28,500 rising to £29,500 after probationary period

Basic overview of duties

• To report directly to Helpdesk Manager on a day-to-day basis.

• Actively seek ways to improve overall efficiency of service helpdesk functions.

• To take a proactive and professional approach when liaising with all company office based & engineering employees, Management and any third-party sub-contractors.

• Aiming to ensure that all KPI/SLA with all contracts are met and kept to a high standard.

• To actively seek new third-party sub-contractor within region that fall within the guidelines of the company’s rate structure.

• Continue to seek ways to help the company to become more profitable.

Primary Job Functions

• Logging reactive breakdowns onto system.

• Assigning/despatching PPM, reactive breakdowns and quoted works to engineers.

• Raising purchase orders for engineering employees and third-party sub-contractors.

• Ordering and chasing materials required for assigned works, and update system

• Chasing quotes from wholesalers and third-party sub-contractors and update system.

• Ensuring PPM/reactive works are meeting SLA/KPI deadlines and “First-Fix” expectations in timely fashion.

• Producing quotations.

• Compiling weekly analytical reports as required.

• Updating Job Logic system, and customer portals

• Covering OOH callout on rota basis.

Secondary Job Functions

• General office/reception duties such as answering the phones, Email, scanning, etc.

• Assisting with covering other colleagues whilst on holiday/sickness