Families and Communities Support Co-ordinator

Families and Communities Support Coordinator Salary: £31,000 per annum, FTE Hours: Part-time, 25 hours per week (negotiable) Contract: Permanent Location: Home-Start Elmbridge, Walton-on-Thames Responsible to: Director of Services Home-Start is one of the UK’s leading family support charities. Our ethos is to help parents build better lives and better futures for their children. At Home-Start Elmbridge we do this by recruiting and training local parent volunteers to offer practical and emotional support to families in their own homes. We also have dedicated Carer Support Co-ordinators who support families with illness, disability or additional needs and we offer other types of support such as crisis support and counselling. An exciting new opportunity has arisen for a Families and Communities Support Co-ordinator.

About the role

As Family Support and Group Coordinator, you will be responsible for:

• Ensuring allocated caseload of families receive the most appropriate form of support, monitoring and reviewing from referral to completion
• Implementing good safeguarding practice in all areas of work, promoting children’s welfare at all times
• Contributing to the recruitment and ongoing training, and providing regular support and supervision of home-visiting volunteers
• Support the planning and delivery of family activities, groups, and projects.
• Work within the community to engage and support families across Elmbridge.
• Promote family wellbeing, financial resilience, and community engagement
• Develop and maintain effective partnerships with local organisations and services to ensure families can access appropriate support (e.g. financial, housing, health, wellbeing and family support services) We’re looking for someone with:
• Proven experience of supporting parents and young children in a paid or voluntary capacity
• A solid understanding of safeguarding practices and experience working with vulnerable families
• Knowledge of current legislation and policies relating to children and families
• Knowledge of other agencies providing services for children and families
• Ability to supervise and manage volunteers and to work as part of a team
• Excellent written and verbal communication skills and relationship building abilities
• Excellent organisational and interpersonal skills
• A commitment to the values and ethos of Home-Start
• A clean driver’s licence and access to a car
• Ability to work flexibly, occasional evening or weekend work

What we offer

Home-Start Elmbridge is a supportive, family friendly employer. We offer:

• Flexible working (within service need)
• Generous annual leave
• Pension contribution
• Ongoing training and professional development
• The opportunity to be part of a well-respected local charity making a meaningful difference to families’ lives This post requires an Enhanced DBS check with Child Workforce barred list information (under the Adult and Child Workforce). Employment is subject to satisfactory references and DBS. We will only discuss or request criminal record details once a conditional offer has been made, in line with Home-Start Elmbridge’s Safer Recruitment Policy. Home-Start Elmbridge is committed to safeguarding and to equality, diversity and inclusion. We welcome applications from people with disabilities and anyone who may need adjustments or support to complete the application process is encouraged to contact us during the recruitment process. Schedule and Interview Process
• Closing date: Friday 20th November 2026
• Formal interview: Thursday 26th November at Home-Start Elmbridge offices in Walton-on-Thames (panel interview & presentation) Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. No agencies please