Female Concierge Officer

StrongGuard Security UK is seeking a professional and customer-focused Female Concierge Officer.

The successful candidate will be responsible for delivering a first-class reception and concierge service whilst helping to maintain the safety, security and wellbeing of residents, visitors, contractors and on-site staff. This is a full time, permanent position covering days, nights, weekends and bank holidays as required.

Due to the sensitive nature of the service provided to our client, this role is subject to a Genuine Occupational Requirement under Schedule 9, Part 1 of the Equality Act 2010 and applications are therefore invited from female candidates only.

Key responsibilities include:

• Create and maintain a positive first impression for residents, visitors and contractors.
• Provide a professional front-of-house and reception service.
• Maintain accurate records, reports and handover documentation.
• Monitor access to the building and ensure site security procedures are followed.
• Communicate effectively with residents, support teams, contractors and external agencies.
• Conduct regular health and safety inspections internally and externally.
• Respond appropriately to incidents, emergencies and safeguarding concerns.
• Escalate issues in accordance with site procedures and client requirements.
• Support residents by providing information and signposting during difficult situations.
• Represent StrongGuard Security UK and the client professionally at all times.
• Undertake cleaning duties in accordance with the site cleaning schedule.
• Ensure all information is recorded, stored and communicated securely and accurately.

Experience

• 1–3 years of experience in a concierge, security, reception or customer service role (advantageous)
• Experience working independently and making decisions in a lone-working environment.
• Experience delivering excellent customer service in a professional setting.
• Experience maintaining accurate records and completing incident reports.

Qualifications

• A valid SIA Security Officer or Door Supervisor Licence.
• A valid First Aid certificate with a minimum of six months remaining until expiry.
• Full UK Driving Licence.
• Access to a reliable vehicle is highly desirable due to the flexible nature of the role and shift requirements.

Skills

• Flexible and reliable with excellent attendance and punctuality.
• Strong verbal and written communication skills.
• Professional appearance and customer-focused approach.
• Ability to work independently and as part of a wider team.
• Confident dealing with challenging situations and conflict management.
• Excellent attention to detail and organisational skills.
• Ability to maintain confidentiality and professional boundaries.
• Basic computer skills and confidence using digital systems.
• Ability to prioritise workloads and adapt to changing operational requirements.

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