Field Service Operations Team leader
- high wycombe, england, United Kingdom
- Permanent·On-site
- Full time
- £35 - £40 Per Hour
Job Description
Field Service Operations Team leader
Location: Office-based (High Wycombe)
Salary: Circa £35k - £40k DOE
Hours: Full-time, Monday-Friday (9am-5:30pm)
Contract: Permanent
We are seeking a Maintenance & Monitoring Team Leader to oversee a skilled team responsible for planned and reactive maintenance, equipment monitoring, and service performance across multiple UK sites.
This role is ideal for a strong people manager who can inspire, motivate, and develop a team while ensuring operational standards are consistently met. You will balance leadership with hands-on oversight, making sure service levels, compliance, and quality are delivered effectively.
Maintenance & Monitoring Team Leader Role:
As a Maintenance & Monitoring Team Leader, you will manage and support a team of 5, including Maintenance & Monitoring Officers and a Stock & Scheduling Controller. You will be responsible for scheduling, performance management, and service delivery, ensuring the team operates efficiently and to a high standard.
Key Responsibilities:
- Lead, coach, and motivate a team to achieve high performance and professional development.
- Oversee daily and weekly maintenance schedules, ensuring planned and reactive work is completed within SLA targets.
- Conduct regular 1:1s, team meetings, and performance reviews to encourage accountability and engagement.
- Act as the first point of escalation for technical or operational issues.
- Monitor compliance, safety, and audit readiness across maintenance activities.
- Manage tools, vehicles, PPE, and stock to ensure service readiness.
- Carry out audits, site visits, and inspections to uphold quality standards.
- Analyse performance data and service reports to identify improvements.
- Support recruitment, training, and onboarding of new team members.
What We're Looking For:
Essential:
- Proven leadership or supervisory experience in maintenance, engineering, or technical operations.
- Demonstrated ability to inspire, develop, and lead teams.
- Strong planning, scheduling, and organisational skills.
- Excellent communication skills, able to liaise effectively across departments and with external stakeholders.
- Full UK driving licence and willingness to travel to sites when required.
Desirable:
- Health & Safety knowledge (IOSH/NEBOSH desirable).
- Experience working with compliance, KPIs, and reporting tools.
Key Attributes:
- Strong leadership presence with the ability to motivate and guide others.
- Approachable and supportive, with the confidence to give feedback.
- Solutions-driven, with strong decision-making under pressure.
- Organised, proactive, and committed to high standards of safety and quality.