Field Support Manager - Customer Care

Hygrove Partners are recruiting a Field Support Manager (Customer Care) on behalf of one of the fastest-growing, most modern and exciting construction firms in the UK, delivering new build and social housing projects across the West Midlands.

The Role

Leading the customer care and aftercare function across new build and social housing schemes, making sure residents, housing association clients and developers receive a first-class service from handover through to defects close-out.

Key Responsibilities

• Managing resident and client queries, complaints and aftercare requests from first contact to resolution
• Coordinating field operatives and subcontractors to attend defects, snags and reactive repairs promptly
• Conducting resident visits, pre-handover and post-completion inspections
• Monitoring KPIs, response times and customer satisfaction, and reporting to senior management
• Liaising with housing associations, site teams and developers to keep everyone informed
• Ensuring accurate records and job tracking on the company's systems What We're Looking For:
• Customer care, aftercare or field support experience within construction, new build or social housing
• Strong organisational and communication skills, calm under pressure
• Experience coordinating trades or field teams
• Confident with IT systems and job management software
• Full UK driving licence What's on Offer:
• £35,000 per annum
• A key role within a fast-expanding, forward-thinking business