Field Systems Service Engineer

Talent Media is delighted to partner with our client based in Birmingham, which provides enabling technologies for industrial growth markets that require advanced technology and high reliability.

We are looking for individuals who thrive on making an impact and want the excitement of being on a winning team.

Job Description

Our client has extensive industry experience across the utilities, oil and gas, marine, nuclear, and brewing markets and offers a wide range of innovative gas and flame detection solutions.

Our client uses its global capability, manufacturing excellence and custom engineering to provide end-to-end gas and flame detection solutions for a wide range of hazards worldwide.

Our products are sold through a world-class system of direct sales, knowledgeable distributors, manufacturers' representatives and a field service department.

Our customer commitment doesn't stop at product delivery; it includes ongoing services. From custom-designed solutions to unmatched technical support, our gas and flame detection solutions are backed by expert judgment and premier technology that you can trust.

What you’ll do:

The Field Service Support Engineer provides service and repairs for gas detection equipment and systems, with highly visible customer support through on-site installation and commissioning, as well as overseeing necessary diagnosis and troubleshooting.

They instruct customers in the operation and maintenance of the system and serve as company liaison with the customer on administrative and technical matters for assigned projects. Interprets customers’ needs and clarifies whether problem resolution falls to sales personnel, customer support reps, or engineers.

Key Responsibilities

Provide daily service, repair, and commissioning labour. Specifically, to:

• Plan and undertake routine service calls within defined territory, maximising productive time and service revenue and allowing sufficient time to respond to emergency callouts.

• Maintain an appropriate level of spares, consumables, and accessories in the company vehicle to support efficient servicing and repairs.

• Control individual expenses within agreed budget levels and maintain company assets in line with maintenance schedules.

• Ensure that any test equipment is calibrated and tested at the defined intervals.

• In addition to the above, be responsible for any other appropriate duties, as instructed by your Manager/Supervisor.

• Provide weekly and monthly reports to the Service Manager with call plans for the following week.

What we’re looking for:

Behavioural Competencies:

• Planning/Organising– Manages time and priorities. Takes responsibility and works around problems in a positive manner.

• Motivation – Is motivated, adaptable, customer-focused, demonstrates good co-operation, and is ready to put in extra effort when required.

• Team working– Adopts a good working relationship with all colleagues, fostering teamwork, supporting others and is customer focused both internally and externally

• Communication– Maintains timely, regular and accurate communication regarding issues, problems etc. that may impact overall performance.

Skills/physical requirements:

• Fault-finding skills.

• Scheduling of work diary

• Computer literate.

• Ability to read circuit diagrams and electrical drawings.

• Work to RA / MS and “Permit to Work” Schemes.

• Full Driving Licence.

Location

• Based on home location, ideally Birmingham or surrounding areas. Travel to sites within assigned territory.

Range of benefits includes.

• Salary sacrifice-led pension plan that matches employee contributions up to 7%.

• Free life assurance cover worth four times your basic annual salary.

• 25 days holiday per annum plus 9 public holidays. (You can purchase an additional 5 per year).

• Internal reward and recognition scheme linked to internal benefits platform.

• Employee Assistance Programme.

• Comprehensive wellbeing programme that supports employees with their physical, mental and financial health (Medi-cash).

• Competitive employee discounts platform that provides employees with discounts with leading brands/retailers.

• Cycle to Work scheme.

• Enhanced family-friendly benefits.

• Company sick pay.

Our client and their employees are committed to conducting business with the highest ethical standards. They require all employees to comply with all applicable laws, regulations, rules and regulatory orders