Film Operations Executive

Film Operations Executive – Full Time Location: Leicester Company Info Universal Flexible Packaging (UFP) supplies flexible packaging products to customers across a range of industries. We are looking for an organised, proactive Film Operations Executive to join our team and help deliver an excellent service to our customers. You will work closely with colleagues across Operations, Sales, Marketing and Technical Compliance, with opportunities to develop your knowledge of flexible packaging and contribute ideas to improve how we work.

About the Role

Reporting to the Film Operations Manager, you will help keep customer orders running smoothly, from initial processing through to delivery and invoicing. This varied role combines customer service, supplier coordination, logistics and stock control. Your day-to-day responsibilities will include:

• Processing customer orders, purchase orders and repeat orders accurately and promptly.
• Issuing order acknowledgements, checking prices, product details, quantities and agreed terms.
• Maintaining the supplier order book, chasing delivery dates and resolving delays.
• Coordinating collections and deliveries, including transport arrangements, clearance documentation and delivery notes.
• Keeping stock records and shipment trackers accurate, ensuring materials remain traceable.
• Supporting warehouse activities, including stocktakes, pallet labelling and stock reconciliation.
• Responding to customer enquiries and complaints, providing clear updates on orders and deliveries.
• Working with Sales, Marketing and Technical Compliance to support customer requirements, samples and trials.
• Checking invoicing information and liaising with Accounts to support accurate, timely billing.
• Assisting with month-end reporting and identifying opportunities to improve processes. This is an opportunity for someone who enjoys variety, takes ownership of their work and likes seeing an order through from start to finish.

Requirements

We are looking for someone with:

• Experience in operations, order processing or customer service, ideally within packaging, manufacturing or another business-to-business environment.
• Strong organisational skills and the ability to manage competing priorities.
• Excellent attention to detail when processing orders, checking information and maintaining records.
• Clear, professional communication skills and a helpful, customer-focused approach.
• Confidence using Microsoft Office and the ability to learn order management, stock control and customer management systems.
• A practical approach to solving problems, with the judgement to escalate issues when needed.
• A reliable, proactive and collaborative working style.
• Flexibility to respond to changing priorities and a willingness to develop their knowledge. Experience in stock management, logistics or warehouse coordination would be an advantage, as would an understanding of flexible packaging products.

Benefits

• Free Parking onsite
• A small team where you can make a real difference
• Smart Casual dress