Financial Assistance Caseworker

I'm working with a local authority looking to appoint a Financial Assistance Caseworker to support vulnerable, elderly and disabled residents in accessing funding for home repairs, improvements and adaptations. This role sits within a busy Private Sector Housing team and involves managing cases from referral through to completion.

Key Responsibilities

• Managing a caseload of financial assistance and grant applications
• Carrying out financial assessments and reviewing supporting evidence
• Visiting residents in their homes to discuss housing and adaptation needs
• Providing advice on grants, benefits and other funding options
• Supporting applicants with forms and required documentation
• Liaising with Occupational Therapists, landlords, housing providers and partner agencies
• Maintaining accurate records and ensuring cases progress within agreed timescales
• Handling sensitive personal and financial information professionally and confidentially

About You

• Experience within housing, grants, benefits, financial assistance, casework or local government
• Strong administration and case management skills
• Comfortable working directly with vulnerable residents
• Excellent communication and organisational abilities
• Able to manage a varied workload and prioritise effectively