Fleet Customer Service Advisors

Role: Fleet Customer Services Advisors Location: Brighton Hours: Full-time or Part-time available Positions: 2, one full-time and one part-time Pay: £27,000 per annum, pro rata for part-time

An excellent opportunity has arisen for two Fleet Customer Services Advisors to join one of our longstanding clients, an established and growing automotive services business.

We have one full-time and one part-time position available, offering an excellent opportunity for experienced customer service professionals who enjoy problem-solving, managing customer relationships and delivering a high standard of service.

Benefits

Competitive salary of £27,000 per annum Full-time and part-time opportunities available Friendly and supportive team environment Varied customer service and administrative responsibilities Opportunity to develop within an established business

The Requirements:

Previous customer service experience is essential Strong complaints handling and resolution experience Excellent written and verbal communication skills Confident handling challenging customer conversations Strong organisational skills and attention to detail Ability to prioritise workloads in a busy environment Previous automotive, fleet or maintenance experience would be advantageous Experience using CRM or customer management systems desirable Professional, reliable and proactive approach

The Role

Manage customer enquiries via telephone and email Handle customer complaints professionally and efficiently Respond to maintenance policy and service-related queries Manage customer renewals, contract extensions and cancellations Maintain accurate customer records and update internal systems Prioritise urgent enquiries and escalate complex issues Liaise with internal departments, suppliers and external partners Provide general administrative support to the wider team Identify opportunities to improve customer satisfaction and processes

If you're keen to join an established business offering a supportive working environment and the opportunity to develop your customer service skills, then please apply to this Fleet Customer Services Advisor role below or call Jamie Watson on (phone number removed) between 9:00am - 5:30pm