FM Contract Manager

Ready to impact a better future?

Serco: HMP Thameside, SE28 0FJ

Permanent, Full Time(Mon-Fri, 8:00 - 17:00)

£64,000 per annum + Corporate Benefits Package

As a Contract Manager in our Justice and Immigration Facilities Management team, you'll lead the delivery of critical facilities management services within a secure custodial environment. You'll ensure services are safe, compliant, efficient and focused on creating positive outcomes for our customers, colleagues and communities.

Our work touches lives every day. In this role, you'll oversee essential services that help maintain a safe, secure and effective environment, while supporting operational excellence and continuous improvement. Your leadership will help create impactful solutions, build trust with stakeholders and deliver a positive impact on communities, with clear opportunities for growth and innovation.

What you'll do as a Contract Manager

• Lead and deliver contracted facilities management services, ensuring they remain safe, compliant, financially controlled and operationally effective.
• Manage performance against contractual service level agreements (SLAs), key performance indicators (KPIs) and contractual objectives.
• Lead and develop multidisciplinary teams, creating headroom for people to grow through coaching, mentoring and performance management.
• Oversee statutory compliance, audit readiness, asset management programmes and planned preventative maintenance activities.
• Manage budgets, control costs and identify opportunities to improve value, efficiency and service performance.
• Build strong relationships with clients, authority representatives, contractors and internal stakeholders to drive positive outcomes and continuous improvement.

Does this sound like you?

• Experience managing facilities management or building services operations within a complex or regulated environment.
• Strong knowledge of statutory compliance, health and safety requirements, environmental standards and contractor management.
• Experience leading teams and creating a culture of accountability, care, pride and high performance.
• Commercial awareness, including budget management, cost control and financial reporting.
• Excellent communication, stakeholder engagement and problem-solving skills, with the ability to make effective decisions in a demanding operational environment.

What we offer

• 25 days' holiday plus bank holidays (and the option to buy up to five additional leave days each year)
• Free on site car parking
• Up to 6% contributory pension scheme
• A performance-based bonus scheme
• A company car or cash alternative
• Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.

Vetting and checks

An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.

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