Freight Forwarding Operations Manager

Freight Forwarding Operations Manager

Birmingham | Circa £60,000 basic + uncapped bonus Company car | Private healthcare | Contributory pension Monday to Friday, 8:00am to 5:30pm

Ready to take ownership of a multimodal freight operation and help shape its next stage of growth?

This is an opportunity to join an established international freight forwarding business, leading its air, road and ocean operations from a modern Birmingham office. With the backing of a successful logistics group committed to developing its businesses, you'll have the scope to improve performance, develop your team and strengthen customer relationships.

Reporting directly to the Director, you'll combine operational leadership with commercial responsibility. Your decisions will influence service quality, profitability and account growth, making this an attractive move for a hands-on manager who enjoys making a visible difference.

What's on offer

Basic salary circa £60,000

Uncapped bonus, with indicative bonus earnings of £10,000

Company car

Private healthcare

Contributory pension

Modern office environment

Direct reporting line to the Director

Opportunity to lead and develop a multimodal operation within an established logistics group

The role

You'll manage the day-to-day operations department across air, road and ocean freight, ensuring customers receive a reliable service while maintaining strong commercial performance.

Your responsibilities will include:

Leading daily operations and providing hands-on support when required

Managing, motivating, mentoring and appraising the operations team

Taking responsibility for departmental profit and loss

Preparing and reviewing RFQs, quotations and tender submissions

Developing key customer accounts and identifying opportunities for growth

Negotiating with suppliers to secure competitive rates and service

Attending customer and supplier meetings

Resolving operational issues and maintaining service standards

Identifying improvements to processes, productivity and profitability

About you

Multimodal freight forwarding experience, ideally with an export bias

Previous management experience within freight forwarding

Strong hands-on operational knowledge

Experience managing profit and loss

Confidence handling RFQs and tender submissions

Proven customer relationship and key account management skills

Strong supplier negotiation skills

The ability to develop a team and lead by example

A calm, commercially minded approach and clear communication skills

If you're looking for a management role with operational ownership, commercial influence and the opportunity to help grow a successful freight business, apply with your CV today.

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WR Logistics are a leading recruitment partner for the logistics and supply chain industry, recruiting across the UK, Europe, and the USA for permanent opportunities.

WR Logistics is acting as an Employment Agency in relation to this vacancy