Freight Operations Manager

Job Description

Manage daily operations of Freight Operations for assigned accounts.

Main Duties & Responsibilities:

• Manage the import, export, billing and customs processes and procedures for assigned Freight Operations accounts.

• Be responsible for day-to-day decision-making and ensure escalations are addressed promptly.

• Coordinate with agents, carriers, vendors, overseas offices, COE and customers to ensure smooth transactions.

• Ensure customer satisfaction is maintained across all levels of operations.

• Ensure that financial management, billing, and invoicing are carried out in a timely manner

• Support productivity enhancements within Freight Operations.

• Actively engage in freight system digitalisation initiatives across the network.

• Support corporate initiatives for Freight Solutions.

• Support the selection of carriers and agents and negotiate rates and pricing.

• Support commercial activities by providing freight solutions for target customers and assisting local sales efforts through joint customer calls, bids and proposal preparation.

• Participate in project bids and execution

• Monitor KPIs and ensure timely generation of reports for management review

• Ensure company policies and procedures, confidentiality requirements, and legal and ethical guidelines, such as the Delegation of Authority, are clearly communicated and adhered to.

• Coach and guide junior team members to ensure development and succession planning

Observe and abide by the TSS-QIMM-01.6 Roles, Responsibilities and Authorities outlined in the QIM Manual.

Required Knowledge, Skills, Qualifications, and Experience:

• Degree or equivalent professional qualification/experience in Logistics, Supply Chain Management, Freight Forwarding or a related field.

• Significant experience in freight forwarding operations, preferably in a management role, typically gained through 10+ years’ relevant freight forwarding or equivalent experience.

• Established working relationships with customers, airlines, shipping lines and agents.

• Strong knowledge of cargo service pricing and freight operations.

• Ensure operations comply with applicable UK customs, trade compliance, health and safety, data protection, company policies, and ethical standards.

• Working knowledge of financial reporting.

• Strong customer management skills.

• Good knowledge of freight management systems, including CargoWise, local customs and trade portals.

• Strong teamwork skills.

• Strong communication skills.

• Strong decision-making skills.

• Strong people management and development skills.

• Strong service orientation.

• Strong change management skills.

In return for your hard work, we offer excellent career progression opportunities and a professional environment where you can acquire, use, and continue developing your skills.

Your package will include:

Company pension scheme

Company sick pay

25 days annual leave (plus 8 bank holidays)

Holiday buy-back scheme (5 additional days available)

Salary sacrifice car scheme - A cost-effective way to lease a new car via salary sacrifice (subject to meeting minimum earnings eligibility criteria).

Long Service Award scheme

Reward & Recognition scheme

Death in service benefit

Access to over 100 online courses to support your continuous and professional development

Employee benefits platform, offering:

Discounts and offers for a range of recognisable brands and outlets

Employee Assistance Service

Advice and life coach portal with tips on mindfulness and meditation

Free onsite parking

At TVS SCS we encourage and support our employees to realise their potential. They are empowered to take initiative and achieve high impact results that really make a difference to our business and our customers.

If you require any adjustments to allow you take a full and active part in the selection process, please notify us as part of your application. Please note TVS Supply Chain Solutions is an Equal Opportunities Employer.

TVS have signed the Armed Forces covenant and are a forces friendly employer