French Speaking Customer Support

French Speaking Customer Support / First Line Incident Advisor

Fluent French and English essential

Contract: Permanent | 40 hours per week Working hours: Shifts between 5:30am and 10pm, Monday-Sunday (5 days out of 7) Working arrangement: Remote, hybrid or office-based depending on location (Open to applications!)

SF Recruitment are working with an established business to recruit a French Speaking Customer Support / First Line Incident Advisor.

Please note: Fluent French and English, both written and spoken, are essential for this role. Applications from candidates who do not speak both languages fluently cannot be considered.

This is a customer-focused position supporting clients with technical queries, troubleshooting issues and ensuring problems are resolved efficiently.

You don't need previous IT or technical support experience, as full training will be provided. We're looking for someone who enjoys helping people, has strong communication skills and can approach problems logically.

The role

• Providing first-line customer and technical support in French and English.
• Handling customer enquiries via telephone, email and support systems.
• Understanding customer issues, asking the right questions and helping troubleshoot problems.
• Logging incidents accurately and keeping customer records up to date.
• Escalating more complex technical issues to the relevant support teams.
• Keeping customers updated on progress and resolutions.
• Working towards agreed response times and service standards.
• Monitoring shared inboxes and responding to incoming enquiries.

What we're looking for

• Fluent French and English - written and spoken (essential
• Confident communicating with customers over the telephone and by email.
• Strong customer service skills and a helpful, professional approach.
• Good problem-solving skills and attention to detail.
• Comfortable using computer systems and recording information accurately.
• Flexibility to work shifts, including some weekends.

Previous experience in customer service, contact centres, technical support or service desk environments would be useful, but isn't essential.

Working hours

This is a permanent, 40-hour-per-week position, working five days out of seven.

Shifts fall between 5:30am and 10pm (8 hours per day), with some weekend working, typically one weekend day every other week.

• Additional paid day off for your birthday.
• Holiday buy/sell scheme.
• Sick pay increasing with service.
• Paid volunteering day.
• Employee counselling support.
• Google-accredited training.
• Salary increases following successful completion of probation and for additional supported languages.

If you speak fluent French and English and are looking for a customer support role where full technical training is provided, we'd be keen to hear from you