Front Desk Agent

About the Role

Our client is seeking a friendly and efficient Front Desk Agent to be the first point of contact for guests at a prominent hotel in vibrant Glasgow . This role is crucial for providing a welcoming atmosphere, managing guest check-ins and check-outs, handling inquiries, and ensuring guest satisfaction throughout their stay. You will be the face of the hotel, demonstrating excellent customer service skills and efficient administrative support. The ideal candidate is a people-person with strong organisational abilities, contributing to the positive reputation of the hotel in Glasgow .

Key Responsibilities

• Greet guests warmly and professionally, providing a positive first impression.
• Manage guest check-in and check-out procedures accurately and efficiently using the property management system.
• Handle guest inquiries, requests, and complaints promptly and courteously.
• Provide information about hotel services, amenities, and local attractions.
• Process payments, reconcile cash, and maintain accurate records of all transactions.
• Assist with telephone calls, reservations, and other administrative tasks as needed.

Requirements

• Previous experience in a customer service or front desk role, preferably in the hotel industry.
• Excellent communication and interpersonal skills.
• Proficiency in using property management systems and standard office software.
• Strong organisational skills and the ability to multitask effectively.
• A positive attitude and a commitment to providing outstanding guest service.

Benefits

• Competitive hourly wage with potential for service charge distribution.
• Opportunities for training and development within the hotel group.
• Staff discounts on accommodation and dining.
• A friendly and supportive team environment.
• Located in the heart of Glasgow .