Front Desk Manager - Hybrid Opportunity

About the Role

Our client is seeking a professional and welcoming Front Desk Manager to lead their reception team in Portsmouth . This role is central to creating the first and last impression for guests, ensuring a seamless check-in and check-out experience, and managing guest inquiries. You will be responsible for staff scheduling, training, and maintaining high standards of service. As a hybrid role, you will benefit from a combination of remote administrative tasks and essential on-site management, allowing for effective team leadership and operational oversight within our bustling hotel.

Key Responsibilities

• Manage the daily operations of the front desk, ensuring efficiency and guest satisfaction.
• Lead, train, and motivate the front desk team to deliver exceptional customer service.
• Oversee guest check-ins, check-outs, reservations, and payment processing.
• Handle guest complaints and concerns promptly and professionally.
• Develop and implement front desk policies and procedures.
• Manage staff schedules and ensure adequate coverage across all shifts.

Requirements

• Proven experience as a Front Desk Manager or Assistant Manager in a hotel setting.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in hotel management software (PMS).
• Experience working in a hybrid model, effectively managing remote and on-site responsibilities.
• A commitment to providing outstanding guest service.

Benefits

• Competitive salary and potential for performance-based incentives.
• Hybrid working model offering a blend of remote and on-site flexibility.
• Comprehensive medical and dental coverage.
• Generous employee discounts on hotel stays and services.
• Opportunities for professional development and career growth.
• Join a renowned hospitality brand in the historic city of Portsmouth .