Front Desk Supervisor

About the Role

Our client is seeking an engaging and efficient Front Desk Supervisor to lead the reception team at a distinguished hotel in Edinburgh . This role is crucial in setting the tone for the guest experience, ensuring that every visitor receives a warm welcome and attentive service. The supervisor will be responsible for managing daily front desk operations, training and motivating staff, handling guest inquiries and issues, and ensuring the smooth check-in and check-out process. This is an excellent opportunity for someone with a passion for hospitality to advance their career and contribute to a high-quality guest experience.

Key Responsibilities

• Supervise and coordinate the daily activities of the front desk team.
• Ensure all guests receive prompt, efficient, and courteous service.
• Handle guest inquiries, requests, and complaints, resolving them effectively and professionally.
• Train new front desk agents on procedures, policies, and customer service standards.
• Manage room inventory, reservations, and ensure accurate billing and payment processing.
• Assist with scheduling, performance monitoring, and staff development for the front desk team.

Requirements

• Previous experience in a hotel front desk role, with supervisory experience highly preferred.
• Excellent customer service and communication skills.
• Proficiency in property management systems (PMS) and standard office software.
• Ability to remain calm and efficient under pressure.
• Strong organizational skills and attention to detail.

Benefits

• Competitive salary and potential for tips.
• Comprehensive health and dental benefits.
• Paid time off and employee discounts.
• Training and development opportunities.
• A friendly and supportive team environment.