Front Desk Supervisor

About the Role

Our client is looking for an engaging and efficient Front Desk Supervisor to lead their reception team in a busy hotel located in vibrant Glasgow . This role is crucial in making a positive first impression on guests, managing check-ins and check-outs, and overseeing the daily operations of the front desk. You will be responsible for training and motivating the reception staff, ensuring exceptional guest service, and handling any guest queries or issues with professionalism and courtesy, all within a fast-paced and customer-oriented hospitality environment.

Key Responsibilities

• Supervise and guide the front desk team, ensuring efficient and courteous guest service.
• Manage guest check-ins and check-outs, ensuring accuracy and adherence to hotel policies.
• Handle guest inquiries, requests, and complaints promptly and effectively.
• Train new front desk staff on procedures, service standards, and reservation systems.
• Monitor lobby appearance and ensure a welcoming atmosphere for guests.
• Assist with scheduling and administrative tasks for the front desk department.

Requirements

• Previous experience as a Front Desk Agent or Supervisor in the hospitality industry.
• Excellent customer service and communication skills.
• Proficiency in hotel reservation systems and standard office software.
• Leadership qualities and the ability to motivate a team.
• Strong organizational skills and attention to detail.
• A proactive approach to problem-solving and guest satisfaction in Glasgow .

Benefits

• Competitive salary and potential for overtime.
• Uniform provided.
• Employee discounts on hotel stays and services.
• Training and development opportunities.
• A supportive and dynamic team environment.