Front Desk Supervisor

About the Role

Our client is looking for a professional and welcoming Front Desk Supervisor to lead the reception team at their acclaimed hotel in Brighton . You will be the first point of contact for guests, ensuring they receive a warm welcome and exceptional service throughout their stay. This role involves supervising front desk staff, managing reservations, handling guest inquiries, and ensuring the smooth operation of the front office. The ideal candidate is a natural leader with a passion for hospitality and a commitment to creating positive guest experiences.

Key Responsibilities

• Supervise and train front desk staff, ensuring adherence to hotel standards and procedures.
• Manage guest check-ins and check-outs efficiently and courteously.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Oversee reservation management and room allocation to maximize occupancy and revenue.
• Ensure the lobby area is presentable and welcoming at all times.
• Coordinate with other hotel departments to ensure guest satisfaction.

Requirements

• Previous experience in a front desk or hotel reception role, with supervisory experience preferred.
• Excellent customer service and communication skills.
• Proficiency in hotel management software (PMS) and reservation systems.
• Strong organizational skills and the ability to manage multiple tasks under pressure.
• A friendly, professional demeanor and a passion for the hospitality industry.

Benefits

• Competitive hourly wage and potential for service charge distribution.
• Health and wellbeing benefits.
• Generous staff discount on hotel stays and dining.
• Opportunities for career advancement within the hotel group.
• Friendly and supportive work environment.