Front Desk Supervisor

About the Role

Our client is seeking an organized and customer-centric Front Desk Supervisor to lead their front office team in beautiful Brighton . You will be responsible for ensuring a warm and efficient welcome for all guests, managing reservations, and overseeing the daily operations of the reception area. This role requires excellent interpersonal skills, a keen eye for detail, and the ability to lead and motivate a team to provide outstanding guest service. You will play a vital role in shaping the initial impression guests have of the hotel.

Key Responsibilities

• Supervise and support the front desk team, ensuring all guests receive a high level of service.
• Manage guest check-ins and check-outs efficiently and accurately, handling payments and inquiries.
• Oversee reservation management, including booking, modifications, and cancellations.
• Address and resolve guest concerns and complaints promptly and professionally.
• Ensure the reception area is well-maintained, presentable, and stocked with necessary materials.
• Train new front desk staff on hotel policies, procedures, and service standards.

Requirements

• Previous experience as a Front Desk Supervisor or in a senior front office role within the hotel industry .
• Strong understanding of front desk operations, reservation systems, and check-in/check-out procedures.
• Excellent leadership, communication, and problem-solving skills.
• A customer-focused approach with the ability to remain calm under pressure.
• Proficiency in hotel management software and standard office tools.
• Availability to work flexible shifts, including weekends and holidays, in Brighton .

Benefits

• Competitive salary and benefits package.
• Opportunities for career advancement within the hospitality sector.
• Staff discounts on hotel services and amenities.
• Regular performance reviews and professional development support.
• A friendly and professional working environment in a prime Brighton location.