Front Desk Supervisor

About the Role

Our client is looking for an enthusiastic and organized Front Desk Supervisor to lead their front office team at their hotel in Liverpool . This role is critical in ensuring a welcoming and efficient experience for all guests from arrival to departure. You will supervise the front desk operations, handle guest inquiries and issues, and support the Front Office Manager in training and developing the team. The ideal candidate has a passion for customer service, excellent communication skills, and the ability to remain calm and professional under pressure, contributing to a positive first impression of the hotel.

Key Responsibilities

• Supervise daily operations of the front desk, ensuring smooth check-ins and check-outs.
• Train, mentor, and motivate front desk staff to deliver exceptional guest service.
• Handle guest inquiries, requests, and complaints efficiently and professionally, escalating when necessary.
• Ensure accuracy in billing, cash handling, and reservation systems.
• Maintain a high standard of presentation and organization at the front desk area.
• Assist the Front Office Manager with scheduling, performance reviews, and operational improvements.

Requirements

• Previous experience in a front desk or hospitality customer service role is essential.
• Previous experience in a supervisory or leadership capacity is highly desirable.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency with hotel property management systems (PMS) and standard office software.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• A positive attitude and a strong commitment to guest satisfaction.

Benefits

• Competitive hourly wage with potential for overtime.
• Comprehensive health and wellness benefits package.
• Opportunities for career advancement within the hotel group.
• Staff meals and discounts on hotel services.
• A supportive and team-oriented work environment.