Front Desk Supervisor

About the Role

Our client is seeking a motivated and guest-focused Front Desk Supervisor to join their welcoming hotel team in Liverpool . This role is central to creating a positive first impression for all guests, overseeing front desk operations, and leading a team of receptionists. You will be responsible for ensuring smooth check-ins and check-outs, managing guest inquiries, and resolving any issues promptly and professionally. The ideal candidate has a flair for customer service, strong organizational skills, and a desire to contribute to an exceptional guest experience.

Key Responsibilities

• Supervise and train front desk staff, ensuring high standards of service and efficiency.
• Manage guest check-ins and check-outs, ensuring accuracy and efficiency.
• Handle guest inquiries, requests, and complaints in a professional and timely manner.
• Oversee room assignments, availability, and special requests.
• Process payments, manage cash floats, and reconcile daily transactions.
• Ensure the lobby area and front desk are presentable and well-maintained.
• Assist with other hotel operations as needed during peak times.

Requirements

• Previous experience in a front desk or hospitality role, with supervisory experience preferred.
• Excellent customer service and communication skills.
• Proficiency in hotel property management systems (PMS).
• Strong organizational and multitasking abilities.
• Ability to remain calm and effective under pressure.
• A positive attitude and a professional appearance.

Benefits

• Competitive hourly wage with opportunities for overtime.
• Staff accommodation may be available for certain roles.
• Discounted rates across the hotel's services and partner establishments.
• Training and development opportunities within the hospitality sector.
• A friendly and supportive team environment in vibrant Liverpool .