Front Desk Supervisor

About the Role

Our client is looking for a welcoming and efficient Front Desk Supervisor to lead their reception team in Wolverhampton . This role is critical for making a positive first impression on guests and ensuring smooth operations at the front of house. You will be responsible for supervising the front desk staff, handling guest inquiries, managing check-ins and check-outs, and addressing any guest concerns. This is an ideal position for someone with a strong customer service background and leadership potential in the heart of the West Midlands .

Key Responsibilities

• Supervise and train front desk staff, ensuring they adhere to service standards and hotel policies.
• Manage guest check-ins and check-outs, ensuring accuracy and efficiency.
• Handle guest inquiries, requests, and complaints promptly and courteously.
• Oversee daily front desk operations, including managing reservations and room assignments.
• Ensure the front desk area is tidy, presentable, and well-equipped.

Requirements

• Previous experience in a hotel front desk or supervisory role.
• Excellent customer service and communication skills.
• Proficiency with property management systems (PMS) is a plus.
• Ability to lead and motivate a team.
• Strong problem-solving skills and the ability to remain calm under pressure in Wolverhampton .

Benefits

• Competitive salary and potential for gratuities.
• Opportunities for career advancement within the hospitality sector.
• Staff discounts on hotel services and accommodations.
• A supportive and dynamic team environment.
• Be part of a well-established hospitality establishment.