Front Desk Supervisor

About the Role

Our client is seeking a motivated and detail-oriented Front Desk Supervisor to lead their reception team in Bradford . This role is essential for ensuring a welcoming and efficient first impression for all guests. You will supervise daily front desk operations, manage check-ins and check-outs, handle guest inquiries, and oversee the performance of front desk agents. The ideal candidate will have excellent customer service skills, strong leadership potential, and a commitment to maintaining high operational standards within a busy hotel environment.

Key Responsibilities

• Supervise and train front desk staff, ensuring adherence to service standards and procedures.
• Manage guest arrivals and departures, ensuring accuracy and efficiency in check-in/check-out processes.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Oversee the maintenance of the front desk area, ensuring it is presentable and well-stocked.
• Collaborate with other hotel departments to ensure a seamless guest experience.

Requirements

• Previous experience in a front desk or guest service role, with some supervisory experience preferred.
• Excellent customer service and communication skills.
• Proficiency in hotel property management systems (PMS).
• Ability to remain calm and effective under pressure.
• Strong organizational skills and attention to detail.

Benefits

• Competitive salary and potential for tips.
• Accommodation discounts at partner hotels.
• Opportunities for career progression within the hospitality group.
• On-the-job training and professional development.
• A supportive team environment in Bradford .