Front Desk Supervisor

About the Role

Our client is looking for a professional and customer-focused Front Desk Supervisor to lead their reception team at a boutique hotel in Leeds . This role is crucial in creating the first and last impression for guests, ensuring a seamless check-in and check-out experience, and handling guest inquiries efficiently. You will be responsible for supervising the front desk staff, managing reservations, and upholding the hotel's standards of service excellence. This is a key position for someone passionate about hospitality and adept at managing a busy front-of-house operation.

Key Responsibilities

• Supervise and train front desk agents, ensuring adherence to hotel policies and service standards.
• Manage guest check-ins and check-outs, ensuring accuracy and efficiency.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Oversee reservation management, including room inventory and rates.
• Prepare daily reports on occupancy, revenue, and guest feedback.
• Act as a point of contact for guests requiring assistance or information.

Requirements

• Previous experience in a hotel front desk or supervisory role.
• Excellent communication and interpersonal skills.
• Proficiency in property management systems (PMS).
• Strong organizational skills and the ability to multitask.
• A commitment to providing outstanding guest service.

Benefits

• Competitive hourly wage with potential for overtime.
• Discounted accommodation rates at partner hotels.
• Opportunities for further training and career progression.
• Uniform provided and meal allowance during shifts.
• A friendly and dynamic work environment in Leeds .