Front Desk Supervisor

About the Role

Our client is seeking a proactive and guest-focused Front Desk Supervisor to join their team in Norwich . This role is crucial in ensuring a seamless and welcoming experience for all guests from the moment they arrive. You will supervise the front desk team, handle check-ins and check-outs, manage guest inquiries, and resolve issues efficiently and professionally. The ideal candidate possesses excellent communication skills, a keen eye for detail, and a passion for providing outstanding customer service in a dynamic hotel environment.

Key Responsibilities

• Supervise the daily operations of the front desk, ensuring smooth check-in and check-out processes.
• Train, mentor, and schedule front desk staff, providing guidance and support.
• Handle guest inquiries, requests, and complaints promptly and professionally, ensuring guest satisfaction.
• Manage reservations, room assignments, and special guest requests.
• Ensure the accuracy of billing and cash handling procedures.
• Maintain a high level of product knowledge regarding hotel services, amenities, and local attractions.
• Collaborate with other departments to ensure effective communication and service delivery.

Requirements

• Previous experience in a front desk or hospitality supervisory role is essential.
• Excellent customer service and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency with hotel reservation systems and basic computer skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• A positive attitude and a commitment to exceeding guest expectations.

Benefits

• Competitive hourly wage with opportunities for advancement.
• Employee discounts on hotel stays and dining.
• Opportunities for training and professional development.
• A supportive and team-oriented work environment.
• Uniform provided.