Front Desk Supervisor

About the Role

Our client is looking for a motivated and customer-oriented Front Desk Supervisor to oversee the reception operations at their well-regarded hotel in Portsmouth . You will lead a team of front desk agents, ensuring efficient check-in/check-out processes, handling guest inquiries, and maintaining a welcoming atmosphere. This hybrid role requires a strong leader with excellent organizational skills and a commitment to delivering outstanding guest service, contributing to the positive reputation of the hotel in Hampshire .

Key Responsibilities

• Supervise and train front desk staff, ensuring adherence to hotel standards and procedures.
• Manage guest check-ins and check-outs efficiently and accurately.
• Handle guest inquiries, requests, and complaints in a professional and timely manner.
• Oversee room blocking and manage room inventory to maximize occupancy.
• Prepare daily reports and reconcile cash and credit card transactions.
• Ensure the lobby and front desk area are clean, organized, and welcoming.

Requirements

• Previous experience as a Front Desk Agent or Supervisor in the hospitality industry .
• Strong leadership and team management skills.
• Excellent customer service and communication abilities.
• Proficiency in hotel property management systems (PMS).
• Ability to work a flexible schedule, including evenings and weekends, in a hybrid capacity in Portsmouth .

Benefits

• Competitive salary and potential for performance-based incentives.
• Hybrid working arrangements offering flexibility.
• Opportunities for career advancement within the hotel group.
• Employee discounts on hotel services and dining.
• Be part of a friendly and professional team in Hampshire .