Front Desk Supervisor

About the Role

Our client is looking for a professional and organized Front Desk Supervisor to manage their reception area in Portsmouth , operating in a hybrid capacity. You will be responsible for leading the front desk team, ensuring seamless check-in and check-out processes, and providing an exemplary first impression for all guests. This role requires excellent communication skills, a keen eye for detail, and the ability to manage a team effectively, while also allowing for remote supervision and administrative tasks. This is a key position in maintaining guest satisfaction and operational flow.

Key Responsibilities

• Supervise and train front desk staff, ensuring adherence to hotel standards and procedures.
• Manage guest reservations, check-ins, check-outs, and billing processes accurately.
• Handle guest inquiries, requests, and complaints efficiently and courteously.
• Monitor and manage the front desk schedule, ensuring adequate coverage.
• Oversee the maintenance of the lobby area and ensure a welcoming atmosphere.

Requirements

• Previous experience in a front desk or hospitality supervisory role.
• Strong leadership and team management skills.
• Excellent customer service and communication abilities.
• Proficiency in hotel management systems (PMS) and standard office software.
• Ability to work effectively in both an on-site and remote supervisory capacity.

Benefits

• Competitive salary with potential for performance bonuses.
• Hybrid work arrangement offering flexibility.
• Comprehensive benefits package, including health insurance.
• Opportunities for professional development.
• A supportive and professional working atmosphere.