Front Desk Supervisor

About the Role

Our client is seeking an organized and customer-focused Front Desk Supervisor to oversee the reception operations at their hotel in Stoke-on-Trent . This role involves leading the front desk team, ensuring efficient check-in and check-out processes, handling guest inquiries, and maintaining the highest standards of customer service. You will play a key role in creating the first and last impression for guests, contributing significantly to their overall experience. This is a fantastic opportunity for an individual with strong leadership potential in the hospitality sector.

Key Responsibilities

• Supervise and train front desk staff, ensuring adherence to hotel standards and procedures.
• Manage guest check-ins and check-outs efficiently, accurately, and courteously.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Oversee room reservations, cancellations, and modifications, ensuring accuracy.
• Maintain a clean, organized, and welcoming front desk area.
• Assist with scheduling, performance management, and staff development for the front desk team.

Requirements

• Previous experience in a front desk or guest service role, with some supervisory experience preferred.
• Excellent customer service and communication skills.
• Proficiency in hotel property management systems (PMS).
• Strong organizational skills and attention to detail.
• Ability to remain calm and professional in a fast-paced environment.
• A commitment to providing exceptional guest experiences.

Benefits

• Competitive hourly wage with potential for overtime.
• Hybrid work arrangement offering flexibility.
• Access to hotel discounts and other employee perks.
• Opportunities for career progression within the hotel group.
• A dynamic and supportive team environment.