Front Desk Supervisor

About the Role

Our client is looking for an organized and personable Front Desk Supervisor to manage the reception area of their establishment in Stoke-on-Trent . This role is essential for creating a welcoming first impression and ensuring efficient guest check-in and check-out processes. You will lead a team of receptionists, handle guest inquiries, and manage administrative tasks to ensure smooth daily operations. The ideal candidate is a natural leader with excellent customer service skills and a keen eye for detail, committed to upholding the highest standards of hospitality.

Key Responsibilities

• Supervise front desk operations, ensuring smooth check-in and check-out procedures.
• Train and mentor front desk staff, providing guidance and support.
• Handle guest inquiries, requests, and complaints efficiently and courteously.
• Manage reservations and room allocations accurately.
• Oversee the maintenance of the front desk area, ensuring it is clean and presentable.
• Assist with administrative tasks, including mail, phone systems, and reports.

Requirements

• Previous experience in a front desk or guest services role, with supervisory experience preferred.
• Excellent customer service and interpersonal skills.
• Proficiency in using hotel management software .
• Strong organizational and multitasking abilities.
• Knowledge of the Stoke-on-Trent area is a plus.

Benefits

• Competitive hourly wage with potential for overtime.
• Opportunities for career growth within the hospitality sector.
• Staff discounts on hotel amenities and services.
• A supportive and team-oriented work environment.
• Uniform provided.