Front Office Manager

About the Role

Our client is looking for a proactive and organized Front Office Manager to lead the reception and front desk operations at their hotel in Portsmouth . This key position is responsible for managing the daily activities of the front office team, ensuring efficient check-in/check-out processes, handling guest inquiries, and maintaining the highest standards of service excellence. You will play a crucial role in creating the first and last impressions for guests, contributing significantly to their overall satisfaction and the hotel's reputation. This role requires strong leadership and operational management skills.

Key Responsibilities

• Supervise and manage the daily operations of the front desk, concierge, and bell staff to ensure seamless guest service.
• Train, mentor, and motivate the front office team to deliver exceptional customer service and adhere to hotel standards.
• Manage guest reservations, room assignments, and check-in/check-out procedures efficiently.
• Handle guest concerns and complaints promptly and effectively, ensuring guest satisfaction.
• Implement and monitor revenue management strategies for room occupancy and rates.

Requirements

• Proven experience as a Front Office Manager or Assistant Front Office Manager in the hotel industry.
• Strong understanding of front office operations, hotel management systems, and reservation software.
• Excellent leadership, communication, and interpersonal skills.
• Ability to manage and motivate a diverse team in a fast-paced environment.
• Proficiency in Microsoft Office Suite and hotel PMS systems.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health and dental insurance.
• Opportunities for career growth within the hotel group.
• Staff accommodation and dining discounts.
• A supportive team environment dedicated to guest satisfaction.