Front Office Manager

About the Role

Our client is searching for an organized and personable Front Office Manager to lead their front desk operations in Portsmouth . This role is central to the guest experience, responsible for overseeing all aspects of the front office, including check-in/check-out, reservations, guest services, and concierge functions. You will ensure efficient operations, maintain high service standards, and lead a team of front desk staff to create a welcoming and professional environment for every guest. The ideal candidate is adept at managing operations and passionate about delivering exceptional hospitality.

Key Responsibilities

• Manage and direct the daily operations of the front desk, reservations, and concierge services.
• Ensure all guests receive efficient, courteous, and professional service upon arrival and departure.
• Train, supervise, and motivate front office staff to achieve high standards of performance and guest satisfaction.
• Handle guest inquiries, issues, and complaints promptly and effectively, aiming for service recovery.
• Implement and maintain hotel policies and procedures for the front office department.

Requirements

• Previous experience as a Front Office Manager or Assistant Front Office Manager.
• Strong understanding of front desk operations, hotel systems, and reservation management.
• Excellent leadership, communication, and interpersonal skills.
• Ability to remain calm and effective under pressure and handle multiple tasks simultaneously.
• Commitment to providing exceptional guest service and a positive team environment.

Benefits

• Competitive salary and opportunities for performance-based raises.
• Staff accommodation may be available in Portsmouth .
• Discounted hotel stays and dining privileges.
• Training programs to enhance leadership and operational skills.
• A dynamic team environment within a busy hotel operation.